All programs/events, investments and purchases are subject to this policy unless otherwise noted.
EVENT & PROGRAM FEES
The Greater Wausau Chamber of Commerce's (GWCC) policy is to require payment in advance for admission to all GWCC programs/events to satisfy third-party vendor commitments (e.g. food, beverage, meeting space, speakers). The GWCC is responsible for paying third-party vendors, regardless of whether or not the registrants attend. There are two primary types of cancellations ... one by the GWCC and one by the registrant. Below is how each are addressed:
CANCELLATION BY REGISTRANT
The GWCC does not offer refunds for registrations cancelled by registrants. The GWCC does however, allow for substitutions. Program/event registrations are transferrable from one registrant to another, but cannot be transferred to a different program/event without prior authorization. Substitutions can be made by calling 715-848-5953 or e-mailing firstname.lastname@example.org. Should the registrant be unable to find a substitution, the GWCC requests (if at all possible) to be notified prior to the program/event to accommodate others who would like to attend. Registrants who do not show for the program/event and have an outstanding balance will be invoiced as if they attended the program/event (again, due to third-party vendor commitments). In case of unusual or unavoidable circumstances, GWCC staff may provide credit toward a future event, with each request being determined on a case-by-case basis. Registrants must notify the GWCC by phone at 715-848-5953 or e-mail at email@example.com prior to the event to be considered.
Registrants are responsible for properly accessing their account, selecting the correct fees and using a valid promo code or coupon, if available. However, in the event a registrant does not properly log in, selects the wrong fee or does not apply a coupon or promo code when registering, they must notify the GWCC by phone at 715-848-5953 or e-mail at firstname.lastname@example.org immediately (within 24 hours). No adjustments will be made once the program/event has taken place.
In the event a duplicate registration occurs for a program/event, registrants must notify the GWCC at least 10 days prior to the program/event to receive a credit towards a future program/event (which must be applied immediately to a scheduled program/event).
There are a few instances in which refund requests may be reviewed on a case-by-case basis to determine if a full or partial refund should be granted:
Leadership Excellence (less the non-refundable application deposit)
Should a registrant be denied entry into a program/event by the GWCC or host facility
CANCELLATION BY WRCC
The GWCC reserves the right to cancel a program/event due to low attendance, inclement weather or other circumstances which would make the program/event non-viable including, but not limited to nature, acts of war, governmental emergency, labor strike or destruction of facilities. If the GWCC cancels the program/event, registrants will be issues a full refund back to the original payment method. If the registrant paid by credit/debit card more than 60 days prior to the program/event cancellation, a check will be issued instead.
Should circumstances arise that result in the postponement of a program/event, registrations for the original program/event will be automatically transferred to the rescheduled date and registrants will be contacted. Should the registrants be unable to attend the rescheduled program/event date, registrants will be issued a full refund back to the original payment method. If the registrant paid by credit/debit card more than 60 days prior to the program/event cancellation, a check will be issued instead.
The GWCC’s Golf Outing is a rain or shine event with no refunds provided, however, if the event does not occur due to inclement weather (as determined by the golf course), a golf certificate from the course is generally issued to each registrant and the reception is still held.
The GWCC does not offer refunds on purchases of sponsorships, publications, advertising or other services unless they are canceled by the GWCC. In the event of cancellation by the GWCC, registrant will be issued a full refund back to the original payment method. If the registrant paid by credit/debit card more than 60 days prior to the cancellation, a check will be issued instead.
Membership investment in the GWCC is due at the time of application or at the beginning of each renewal year. Membership investment refund requests are handled on a case-by-case basis.
This policy may be changed at the sole discretion of the GWCC without notice. The most recent version of this policy is posted on www.wausauchamber.com and supersedes prior versions of this policy.
Questions regarding this policy should be directed to 715-845-6231 or email@example.com.
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