Keys to Great Customer Service Seminar
Customers today have nearly unlimited access to information and alternative products, and they often choose where to do business based on the level of service they receive.
Putting your customers first strengthens consumer loyalty, reduces customer turnover and increases long-term sales. This is especially true for small business owners, as it provides nearly unlimited opportunity for differentiation and building loyalty. Join us to learn how to stand out amongst the competition!
Increase Employee Engagement and Create an Effortless Customer Experience
It’s becoming more challenging to retain good employees and keep customers coming back. Learn how Gary Comer’s Principles of Doing Business still apply today, even in our rapidly changing business environment. Learn simple techniques to keep your employees engaged and make it easier for your customers to do business with you.
Patti Ferrone is the Senior Manager of Customer Care Services for Lands’ End in Stevens Point, WI. She’s been with Lands’ End for over 17 years and she manages the call center operations for the Business and Consumer divisions. Patti is passionate about Customer Service and Employee Engagement. She has over 28 years of experience working with employees on ways to provide an extraordinary customer service while keeping employees happy and engaged.
KEYS TO GREAT CUSTOMER SERVICE, DR. BRENDA FRAZIER
- Service attitude: You own your attitude, and it establishes and reflects your professionalism, caring, focus and passion to deliver excellent customer service.
- Building a framework: creating an infrastructure and culture that supports a vision and mission that is customer centric.
- Customer treatment: the internal AND the external customer.
- Making the most of opportunities: how to transform a dissatisfied customer in to a returning customer.
Upcoming Chamber Events